Last updated: March 22, 2026
1. Introduction
EventFlow ("we," "our," or "us") operates an AI-powered sales automation platform for the hospitality industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
Account Information
When you create an EventFlow account, we collect your name, email address, business name, and venue details that you provide through our onboarding process.
Email Data
When you connect your email account (Gmail or Outlook), EventFlow accesses inbound event inquiry emails to generate AI responses. We process email content to identify event details, qualify leads, and craft appropriate responses on your behalf.
Venue Knowledge Base
Documents you upload (event packets, menus, pricing sheets, policies) are stored securely and used exclusively to train your venue-specific AI responses.
Usage Data
We collect information about how you interact with our platform, including inquiry volumes, response metrics, and feature usage, to improve our services.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the EventFlow platform
- Generate AI responses to event inquiries on your behalf
- Qualify and score inbound leads
- Send automated follow-up sequences
- Provide customer support and respond to your requests
- Improve and optimize our AI models and platform features
- Send you service-related communications and updates
4. Data Sharing and Disclosure
We do not sell your personal information or your venue's data. We may share information with:
- Service providers who assist in operating our platform (cloud hosting, email APIs, AI processing)
- CRM platforms you have explicitly connected (TripleSeat, SevenRooms) — only the data necessary for the integration
- Law enforcement or legal processes when required by applicable law
5. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments. Your venue documents and email data are isolated per account and are not shared between customers.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. When you cancel your account, we will delete your venue knowledge base, email processing data, and account information within 30 days, unless retention is required by law.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Disconnect your email account at any time
- Export your data in a portable format
8. Third-Party Services
EventFlow integrates with third-party services including Google (Gmail API), Microsoft (Outlook), TripleSeat, SevenRooms, Slack, and Twilio. Your use of these integrations is also subject to the respective privacy policies of those services.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our platform.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at sales@eventflowsales.com.