Frequently Asked Questions
How quickly can I get started with EventFlow?
Most venues are up and running within 15 minutes. Connect your Gmail account, set up your venue details in your EventFlow dashboard. EventFlow starts monitoring and responding to inquiries right away. TripleSeat integration (currently in beta) typically takes around 1 week to set up; SevenRooms support is coming soon.
Does EventFlow replace my CRM?
No — EventFlow works alongside your existing CRM. Our TripleSeat integration (in beta) checks real-time availability and keeps your systems in sync, with SevenRooms support coming soon. EventFlow handles the sales conversation; your CRM handles event management.
Will guests know they're talking to AI?
EventFlow sends responses from your venue's email address using your brand voice and tone. Responses are crafted to sound like a knowledgeable, professional sales manager at your restaurant — because they're built from your actual venue documents and policies.
What happens if EventFlow isn't sure about an answer?
EventFlow has built-in confidence thresholds. If it can't find a definitive answer in your knowledge base, it will flag the inquiry for human review rather than guessing. You always stay in control.
Can I customize the AI's responses?
Yes. EventFlow learns from your uploaded documents — event packets, menus, pricing sheets, and policies. The more detail you provide, the more accurate and on-brand the responses become.
How does billing work?
EventFlow is billed monthly per venue. You can upgrade or downgrade your tier at any time. There are no per-email charges or hidden fees.
What if I need help?
Autopilot and Autopilot Pro customers receive email support. Autopilot Premium customers get priority support with custom escalation rules. You can reach our team anytime at sales@eventflowsales.com.