Help Center

Find answers to common questions or reach out to our team for support.

A restaurant table laid for dinner, with wine glasses, water glasses and a folded napkin on each plate, the dining room soft behind it.

Frequently Asked Questions

How quickly can I get started with EventFlow?

Most venues are up and running in about a week, including the Tripleseat connection. We connect your events inbox (Outlook / Microsoft 365 today, Gmail on request), walk through your venue details with you, and supervise the first week of replies.

Does EventFlow replace my CRM?

No. EventFlow works alongside your existing CRM. Our Tripleseat integration checks real-time availability, writes a running note on every lead, and places soft holds as tentative events, so your CRM stays current. EventFlow handles the sales conversation; your CRM handles event management.

Will guests know they're talking to AI?

Replies go out from your venue's own email address, in your brand voice, signed with the assistant name and title you choose. Whether and how you tell guests that an AI assistant helps answer email is your decision, and we set it up the way you want.

What happens if EventFlow isn't sure about an answer?

EventFlow has built-in confidence thresholds. If it can't find a definitive answer in your knowledge base, it will flag the inquiry for human review rather than guessing. You always stay in control.

A private function room set for a wedding dinner: one long table with white cloths, candles and glasses at every place.
A chef working the pass during service, plates stacked on the shelf and order tickets clipped along the rail.

Can I customize the AI's responses?

Yes. EventFlow answers from your venue's knowledge base (spaces, menus, minimums, and policies), which you can edit yourself from your dashboard, with version history. You also choose the tone, the sign-off, and when to hand a guest to a person.

How does billing work?

EventFlow is billed monthly per venue. You can upgrade or downgrade your tier at any time. There are no per-email charges. Setup is a one-time $750.

What if I need help?

Every plan includes email support. Premium customers get priority support. You can reach our team anytime at sales@eventflowsales.com.

An archival photograph of a club dining room set for a banquet, with long tables of food and stacked plates.

Let's look at your inbox

Tell us how inquiries reach you today, and we'll walk you through what EventFlow would have sent back. Setup takes about a week, and we do it with you.

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